Ordering a repeat prescription

Repeat Prescriptions

A repeat prescription is an item you have regularly and that your GP has authorised to be issued without an appointment. They need to be re-authorised every year although you may need to be seen more often depending on the condition being treated.

You can request a repeat prescription:

  • online,
  • via email,
  • in person,
  • via post.

All prescriptions will be sent electronically to a nominated pharmacy of your choice except in those circumstances that require a prescription to be printed.  If you have not already nominated a pharmacy please contact us on 01989 763535 and we'll update your record.  

You can change your choice of pharmacy at any time, just let us know in good time before requesting your next prescription and we will organise this for you.





Repeat Prescription




Order your repeat prescription online at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.


Problems ordering online?

Before you call us please check the Patient Access Support Centre.



If you would like to email your prescription request then please include your full name, date of birth, and the full name and dose of your medication in an email to prescription.pendeen@nhs.net 

Once we have received your email you will receive an automatic reply acknowledging receipt, if you don't receive an automatic reply from us then we have not received your email request.


We are no longer able to offer a telephone repeat prescription ordering service except for those few patients who are housebound or frail, and are unable to utilise any of our other methods of ordering. If you think you are eligible to make telephone requests, please call 01989 763535 and select Option 2 between 10.30 and 11.30.



A dispensing surgery is one that can dispense drugs to patients who live more than 3 miles from a pharmacy. Ross-on-Wye has three pharmacies and only a small proportion of patients living at a distance so we have never had permission from NHS England to become a dispensing surgery.