Miscellaneous Information

GP Earnings

All GP practices are required to declare the mean net earnings (eg. Average pay) for GPs working to deliver NHS services to patients at each practice.  This is required in the interests of the greater public accountability recognising GP pay is ultimately funded from tax paid by the public.

The average pay for GPs working in Pendeen Surgery in the last financial year was £61,587 before tax and national insurance. This is for 0 full time GPs, 6 part time GPs and 1 locum GPs who worked in the practice for more than six months.

 

Our responsibility to you

Names: People involved in your care will give you their names and ensure that you know how to contact them. The surgery will be well signposted and names will be indicated on the surgery doors.

Waiting Time: We run an appointment system, and in most cases you will be given a time at which the doctor or nurse hopes to be able to contact or see you. You should not have to wait more than 30 minutes after this time without receiving an explanation for the delay.

Access: We are committed to providing excellent access to our patient services and to providing the opportunity to:

  • Register with the practice and access services without fear of discrimination
  • Request an assessment the same day if the patient determines this is clinically indicated
  • Directly book appointments with the Practice Nurses, Health Care Assistants, and Pharmacist
  • Book appointments a week in advance
  • Request a home visit (subject to clinical need)

Telephone: We will try to answer the phone promptly and ensure there are sufficient staff to do this. You may be able to speak to a doctor by telephone, but it is likely that the doctor will be asked to call you back.

Respect: Patients will be treated as individuals and partners in their healthcare, irrespective of their ethnic origin or religious and cultural beliefs.

Information: We will give you full information about the services we offer. Every effort will be made to ensure you receive the information which directly affects your health and the care being offered.

Health Records: These will be kept confidential at all times, and you have the right to see them, subject to limitations in the law.

Patients Online Appointment Booking Policy